FAQ

Frequently Asked
Questions (FAQ)

Do you have questions about using Smartpad Pro? Have a browse through our FAQ, or if you can’t find what you’re looking for, get in touch with our team. The best way to understand how it works is to see it in action – you can Book a demo here.

The Basics

Q: What is Smartpad Pro and what does it offer?

Smartpad Pro is the most intelligent quoting and business management software available for the window furnishings industry. Very easy to use, Smartpad Pro allows you to manage and streamline every part of your sales – managing leads and customers, scheduling employees, automatically creating quotes on all products from curtains to security screens, and managing orders and payments. We know it’s a big statement, but there’s nothing our system can’t cover.

Q: Who can use Smartpad Pro? What products does it work for?

Smartpad Pro is built for retailers who sell:

  • Curtains
  • Shutters
  • Awnings
  • Indoor Blinds
  • Outdoor Blinds
  • Security Screens and Doors
  • Window Films

It is equally useable and equally beneficial for small businesses with a handful of staff or national multi-store retailers or franchises.

Q: You say Smartpad Pro is the industry’s leading software – what’s that about?

Most programs out there claim to be designed for our industry, but once you dig deeper you find they are not much more than a pretty CRM with a ‘made for the blinds industry’ title on top. In reality, there are only a couple programs out there that do anything remotely close to what Smartpad Pro can for your business.

We hate to be blunt, but if you are looking for a program that will do ALL of your quoting, for ALL brands and ANY product type then you’d be wasting your time with anything else. It all comes down to our Product Configurator, our secret weapon that allows us to do things that other platforms can’t.

Q: What is the product configurator?

We’re glad you asked. It’s the heart of our system and what makes us better than the others. And it’s an absolute necessity if you want to generate quotes and orders in a customer’s home. It’s easy to build a system to accommodate just one manufacturer or pricing structure – this is what most programs do. But our system ensures ALL product and option prices are figured correctly, so you can accurately factor in every element of your quoting.

It does all the calculations on the back end, including the factors like grid-based pricing, single line pricing, width based, height based, flat list, percent based, square metre based, add for shutter frames, divide overall sizes by two or three, sub option grids, number of panels, and so on.

Q: How much does it cost?

Less than the cost of making an ordering mistake each month. See specific pricing here: View Price Plans.

Usage & Availability

Q: Is Smartpad Pro available globally?

Absolutely. We offer our software in quite a few countries around the world, Smartpad Pro has multi-language capability, multi-currency, and the ability to automatically handle any tax variables in other countries. If you’re looking for a solution in your region, simply use the contact form to tell us what you’re looking for, and we will be in touch.

Q: Do I need to purchase any computers or hardware to use the software?

No, no additional equipment is required. You can use Smartpad Pro on almost any device, you just need an internet connection. Smartpad Pro works on Android and Apple tablets and phones, and any Apple or Windows operated desktop or laptop. We do recommend all Apple tablets and devices for the best user experience and do have recommended minimum requirements for windows based computers to ensure the best experience while using Smartpad Pro.

Q: Minimum recommended specifications and requirements

Recommended Specifications and Devices to ensure smooth operation of Smartpad Pro

Although Smartpad pro will work on any device and operating system, some devices do work better than others. The difference in device operation is due to the varied specifications of each device which may provide a faster or slower browsing experience of Smartpad Pro.

Before committing to purchasing any mobile device or computer we recommend you test using Smartpad Pro to ensure you know how it will perform.

Internet Connection Speed: (This is especially important with high volumes of users sharing the one connection)

Minimum – 5 MBPS
Recommended – 10 MBPS

Minimum Recommended Hardware Specifications:

WINDOWS:

Minimum Requirements:
OS: Windows 7 64bit
Processor: Intel Core i3 4th Gen or AMD equivalent
Memory: 8 GB
Storage: Solid State Drive

Recommended:
OS: Windows 10 64bit
Processor: Inter Core i5 7th Gen or AMD equivalent
Memory: 16 GB
Storage: Solid State Drive

MAC :
Minimum: OS X 10.11 El Capitan
Recommended: OS 10.13: High Sierra
Memory: 8 GB
Storage: Solid State Drive

Necessary Updates:

Your Google Chrome must be kept up to date, failure to do this may cause issues in using Smartpad Pro, including various issues of operation and possibly the ability to

Support and Training Requirements:

In order to provide a high level or support we require “team viewer” be installed on all computers, your version of team viewer must be open and not locked by your IT company. Should we not be able to connect to your computer through team viewer we may not be able to provide the support or training required.

Quoting & Ordering capabilities

Q: What products can Smarted Pro quote and order?

Smartpad Pro can accurately quote and order any product, no matter how complex. With our Product Configurator, Smartpad Pro quotes:

  • Indoor blinds
  • Outdoor blinds
  • Awnings
  • Shutters
  • Security doors
  • Security Screens
  • Roller Shutters
  • Window Tinting
  • Curtains / Drapes
  • Roman Blinds
  • Pelmets

Plus your able to quote and order any product you like that may not be in our system with our custom product entry

Q. What about soft furnishing quotes?

Smartpad Pro accurately calculates these as well – we customise your soft furnishing calculation and allowances to your exact specifications to make sure it calculates the correct amounts of fabric and making. Smartpad Pro produces your fabric orders with fabric cuts and fabric quantity along with your workroom orders instantly.

Q: What products and brands does Smartpad Support?

Unlike other software, we can support any manufacturer’s product on the market. When we set up a client, we add all your manufacturers to the system, including any private label products that are exclusive to you.

Currently there are over 5,000 products and 245,000 fabrics on the system, with new ranges being added all the time.

Q: How are product and price updates handled, and do they cost anything?

We take care of all of your product and price updates, and it’s included in your monthly subscription. All you need to do is send us through the new price list and we will take care of the rest.

Q: How do I manage my discounts from suppliers?

Your account allows you to easily control every discount you get from your suppliers. You can control it by either the brand or group of products. All of this information is private and only visible to you.

Q: How do I control my markups and margins, and are they private?

Smartpad Pro allows you to control all of your discounts and margins within your account any time you like. This information is private to you and only affects your account. It can also be locked and hidden by various user settings, so that only certain people access it.

Set up and Training

Q: How long does it take to be up and running from my account activation?

Excellent question and the honest answer is, “It depends on you.” Most Clients can activate a handful of products, add company info, configure a few other settings, and start creating quotes and orders within just 30 minutes. Others may take a few hours to set up. And should you have numerous sales staff, installers, office personnel, etc., it will take some extra time to configure their unique logins, user levels, and so forth. Also, the greater your product range of products/brands, the more time it will take to configure them properly.

We have a huge amount of training videos online to assist you and your team through this process, along with offering various onsite training packages to expedite the process.

“Just keeping it real.”

But, upon completion… You will find it couldn’t be any simpler once you’re on site, breezing through quotes and orders in no time at all and Closing More Deals!

Q: Will my team and I get trained to use the software?

Absolutely. While the software is fairly intuitive, it’s important that you clearly understand how to use it, so it can give you great results with your own business processes. We give you and your team 2 hours of virtual training, which is included as part of your subscription.

Q: How long will it take for you to set up my account?

You should allow approximately 8 weeks from the date we receive your complete product information and price list. This gives us time to build and setup new products and ranges in the system, whilst walking you through setting up your account and some initial training.

Q: What if I need additional technical support or training?

While we offer 2 hours of virtual training as part of your account, some businesses have larger teams or more complicated needs and require some extra help. We offer further virtual training packages or 1-day to 4-day onsite packages. If you want to organise one of these packages, please get in touch for a quote.

All technical support is included in your monthly subscription and is handled by our team virtually. Our Virtual team can help you through any issues, screen share directly to your system, and they also work closely with our development team to help ensure our systems operate smoothly.

Q: I’m not that tech savvy – can I still use your software?

Yes – Smartpad Pro is naturally intuitive, which means it’s easy to use even if you don’t have a knack for technology. We offer a huge range of training tutorials online that can take you through the simplest of tasks right through complete process flows. Our tech support team is also here to assist.

Q: I’m interested but still unsure – can I have a demonstration of the system?

Absolutely. Set up a demo with us here. We will use a screen share to walk you through the system and how it works.

Sometimes we can even meet you in person, if it coincides with a time we’re travelling to your area. Send through a contact form and we will see what we can set up.

Q: I’d like to sign up. What’s the next step?

We’re excited to hear that. You can sign up by visiting our sign up page. We will then be on touch with you to go through the details and help get you started.

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Because Smart Systems is Smart Business