Hundreds Of Teams Trust Smartpad Pro
Frequently Asked Questions
Does Smartpad Pro handle drapery, cornice box, soft roman yardage calculations, pricing and produce my workroom orders automatically?
Do the developers/owners have background and experience in the industry?
Aaron and Renee LeCornu have over 16 years each of direct experience running a large Window covering business in Adelaide South Australia with 25 staff. During this time we specialised in drapes, but covered all of the different window coverings and developed our own software for the business as no existing software really understood the industry and its specific requirements nor the pain points of day to day operations.
During this time Aaron and Renee were asked by existing window covering retailers if they would supply their software for them to use. Because of the growing demand they closed the retail business and put together a large team of developers, technical support and training staff along with product support staff, to custom build the first window covering software built by people with direct industry experience.
Is there any lock in contracts or hidden costs?
No we don’t have any lock in contracts, if you’r not happy with the software simply let us know and thats it. We also don’t have any hidden costs, everything’s covered in your monthly subscription with the exception of the optional upgrades.
Do you have an office and support staff for the USA an Canada?
Yes, we have a technical support and training team available via phone, email and live chat. The teams available for any and all support or training you require including live screen share sessions in East coast time. On top of this if trainings better later in the afternoon or after hours then we also have another team that can support you up to 10pm at night west coast time.
Does Smartpad Pro work with feet, inches and yards?
Absolutely, Smartpad Pro was built as a global system with all currencies and easily handles feet, inches and yards.
What happens if one of the brands for products or fabrics you need is not listed on our website? or for future updates or pricing?
Its all included in your monthly subscription. If we don’t have the brand you need or your current supplier has a product or price update simply send the price list through to our product support team via email and they’ll take care of it.
Do I control my own discounts, markups and margins for my own account and are they private?
Yes, you have complete control over your own products and pricing and everything’s private to you in your account.
How much initial training do you provide and is future support and training included?
Our top priority is to make sure our clients get all the training and support they need to make the move to Smartpad Pro as easy as possible. We generally find that 5 x 1.5 hour team training sessions are enough to get you started, but every clients different. Because of this we have no limit on initial or long term training and support.
If I have multiple locations around the country or a franchise group how is this handled?
Smartpad Pro has multiple ways this can be handled. Firstly you can simply add other companies to your one dealer account which can each be individually branded, different quote templates and email signatures etc. This solution is good if you have a few other stores and want all orders, quotes and scheduling to be in the one account but separated by the different locations or brands.
Alternatively we have a “Master Console” which is used by large multi store companies, head office or head franchisor’s to link all the seperate dealer accounts to one management console. The master console allows you to view all orders and appointments from each store while being able to control pricing for each store if required and instantly access each attached dealers account. The master consoles can be set up with various levels ie county, state and country so the group of businesses can be managed at different levels with reporting and dashboard reports over the various console levels for high level management.
Im not sure if I need some of the optional upgrades can I add them later if I need?
Absolutely, optional upgrades and extra users can be added and changed at any time just send your request to our sales team.
What countries does Smartpad Pro operate in?
Smartpad Pro operates in Australia, New Zealand, USA, Canada and England. If you’r interested in Licensing opportunities outside of these areas including other languages contact our sales team.
How fast can you enter 10 windows and products into a quote?
This is where Smartpad Pro shines well above any other software platform, using our copy product, batch update and excel upload you can create quotes with hundreds of products in minutes. For example if you had set up 10 windows in Smartpad Pro (which would take about 4 minutes) and then created a drape (Which would take 2 minutes) you could then use our copy function to add this drape to every other window instantly. Upon using this function Smartpad Pro would automatically re calculate all of the fabric quantities and making prices for the different size windows instantly. In this example we would have created 10 windows, with 10 drapes each calculated for specific fabric quantities and making prices in under 10 minutes.
If you then went back into this quote to change the fabric on all 10 windows using our batch update function it would take another 2 minutes including all of the re calculation of fabric quantities and making prices.
Nothing quotes faster or easier than Smartpad Pro.
Can I quote the job using an IPAD in the customers home, accept the job and take payment at the same time all from the clients home?
Sure can! Not only could you build the quote and take payment in the home using the built in credit card payment gateways, you could process the quote and place the orders with manufacturers, and even pre book the installation before you leave. Every function of Smartpad Pro is at your fingertips on any device.
How often are new features functions and general development added to Smartpad Pro?
We’re constantly adding new features and functions to Smartpad Pro, in-fact this year alone we have added 9600 hours of development in new features into Smartpad Pro. We are constantly getting feedback and suggestions from clients which form the majority of our development pipeline, on top of this we also plan out 12 months in advance of major feature updates. A lot of these are world first additions so you wont find them in any other Software for window coverings on the market recently they include out Task Management System, Smart Quote / Smart Invoice, and our Specialised Commercial/Large scale project management system.
Will office, admin, reps and installers be all on the same page instantly on jobs? Can you immediately tell a customer where their job is currently sitting in your processes?
Not only will your entire team be on the same page you’ll, be connected and working as a team no matter where your team members are located. Because Smartpad Pro works on any device you get the full functionality wherever you are meaning the entire organisation knows where jobs are up to and what needs to be done 24/7.
Payment and Accounting Integration – Can you process payments in the system and auto sync information to my accounting system?
Yep, its all done seamlessly. Once you’ve connected your Smartpad Pro account to the many payment integrations on offer, then your entire team can process payments on any device even while in the clients home. Plus if you connect to one of our accounting integrations through Quickbooks, Xero or MYOB then all of your invoices and payments sync seamlessly to your accounting system too.